- Delivery Policy
At KOVA Jewellery, we are committed to delivering your orders promptly while maintaining our quality standards. Every item undergoes a quality check before dispatch to ensure it meets our expectations.
Once your order has been placed, you will receive an order confirmation via email or WhatsApp.
Dispatch Days: Orders are processed and dispatched on business days, Monday to Friday.
Accurate Delivery Details: Please provide your complete delivery address and a valid contact number to avoid delays.
Courier Communication: Our courier partner may contact you on your provided phone number to coordinate delivery.
Failed Delivery Attempts: If the courier is unable to reach you, your parcel may be returned to KOVA. Our team will then attempt to contact you to arrange an alternative delivery.
Delivery timelines may vary depending on your location and courier service.
- Exchange Policy
At KOVA Jewellery, we want you to be happy with your purchase. If you wish to exchange an item, please review the following terms:
Exchange Period: Exchange requests must be submitted within 2 days of receiving your order.
Product Condition: Items must be returned in their original condition, unused, and with their original packaging and tags, where applicable.
Return Shipping: Customers are responsible for the courier charges associated with returning an item.
Store Voucher: Once the returned item has been received and inspected, an approved exchange will be processed through a shopping voucher equivalent to the original purchase amount.
Voucher Validity: The voucher will remain valid for 30 days from the date of issue.
Delivery Charges: Original delivery charges are non-refundable.
Review Period: Requests may require up to 7 days for review and processing.
KOVA reserves the right to decline exchange requests that do not meet the conditions outlined in this policy.
To initiate an exchange, please contact our customer support team at [KOVA Customer Support Email] or through the live chat feature on our website.
- Refund & Order Cancellation Policy
Refunds or replacements may be considered in the following circumstances:
The wrong item was delivered.
The product arrived defective.
The product was damaged during shipping.
Please contact our customer support team as soon as possible after receiving your order and provide your order details, along with clear photographs of the issue where applicable.
All claims will be reviewed by our team, and an appropriate resolution will be communicated after verification.
Order cancellations are subject to the order’s processing and dispatch status. Please contact customer support as soon as possible if you wish to cancel an order.
- Sale & Clearance Items
Sale and clearance items are subject to special terms and conditions.
Refunds: Sale and clearance items are not eligible for cash refunds, except where required by applicable law.
Exchanges: Clearance items cannot be exchanged for another size or product.
Store Vouchers: Where applicable, an approved claim for a sale or clearance item may be resolved through a shopping voucher equivalent to the eligible purchase value.
For any questions regarding sale items, please contact our customer support team before placing your order.
Thank you for choosing KOVA Jewellery. We appreciate your trust and look forward to being part of your style journey.